Only New and Unused items returned within 30 days of delivery qualify for refund or exchange. Shipping Department is open Monday through Friday from 9AM - 5PM ET and closed on all public holidays. For urgent orders, please contact us directly by phone prior for order placement so that we can accommodate your needs. When ordering, please plan ahead as unforeseen delays, damage, or loss can happen with any carrier. Random authentication via phone may take place for quality and customer security. Orders normally take 1-2 business days to process for shipping. Shipping and delivery dates are based on the Availability of the items and the Shipping option. If the shipment price is lower than the actual shipping quote, we will refund the difference. When ordering multiple rods and/or blanks, we will consolidate packaging. $25 flat rate shipping for rods and blanks. All Rods and Reels require Signature Confirmation. We offer UPS for Rods and Reels due to delivery concerns.
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